Privacy Policy

Happy Castle Inc.

Introduction

Happy Castle Inc. (J Castles) is committed to protecting your personal data and respecting your privacy. We adhere to the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and applicable Philippine laws.

This Privacy Policy outlines how we collect, process, use, share, and safeguard your personal information, and how you may exercise your rights under the law.

Purpose of Processing Your Personal Data

We collect personal data to operate effectively and provide you with a safe, efficient, and enjoyable experience. Your data may be processed for the following purposes:

For Guests, Customers, and Park Visitors:

  • To facilitate ticket purchases, online bookings, and event registrations
  • To verify identities and eligibility for certain park services and activities
  • To provide entry access, wristbands, or digital passes
  • To respond to inquiries, feedback, or complaints
  • To communicate relevant updates, promos, and exclusive offers (opt-out anytime)
  • To generate statistical insights and improve visitor experience
  • To ensure safety, security, and proper incident handling in the park
  • To comply with legal obligations and regulatory requirements

Types of Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Basic Information: Name, address, contact number, email address
  • Demographics: Age, gender, nationality, marital status (if applicable)
  • Government IDs or documents (when required for verification)
  • Booking and payment details: Transaction records, partial credit/debit card information (secured)
  • Media content: Photos or videos taken during your visit, if covered by event documentation or with prior notice

How We Collect Your Data

We collect data when you:

  • Purchase tickets or make a reservation through our website or physical counters
  • Sign up for our newsletter or fill out customer forms
  • Contact our customer service or send inquiries
  • Join contests, surveys, or promotional activities
  • Interact with our digital channels (social media, email, website)

Website Analytics and Cookies

Our website may use cookies and third-party tools like Google Analytics to monitor visitor traffic and improve your browsing experience.

These tools may collect:

  • IP address and browser type
  • Device and operating system
  • Pages visited and session length
  • Referring sites and search terms
    You may block cookies via your browser settings, but doing so may affect certain website functions.

Sharing of Your Personal Data

J Castles does not sell your data. However, we may share your data under these circumstances:

  • With service providers (e.g., IT support, payment processors) for legitimate business operations
  • With government agencies as required by law (e.g., BIR, NPC, local LGUs)
  • With brand partners or sponsors (with your explicit consent)

All third parties are contractually required to protect your data and use it only for the intended purposes.

How We Protect Your Data

We implement strict physical, electronic, and managerial security measures to safeguard your data:

  • Encrypted data storage and secure firewalls
  • Restricted access to authorized personnel only
  • Regular audits and internal controls
  • Data minimization practices and timely deletion of unnecessary records

Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by law. Data no longer needed is securely deleted or anonymized.

Your Rights

Under the Data Privacy Act, you have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Withdraw consent or object to processing
  • Request deletion of data (subject to legal limitations)

For any concerns, you may reach us;

Email: [email protected]
Phone: 09166903384
Address: J Castles Admin Office, Tanauan City, Batangas

You may also contact the National Privacy Commission via https://privacy.gov.ph

Policy Updates

This Privacy Policy may be updated periodically. All updates will be posted on our official website and take effect immediately upon publication. Previous versions will not be altered retroactively.